Frequently Asked Questions hello@shopiamco.com
Can I use these charms with my existing Bible?
Yes! Our Bible chains are one-size-fits-all at 36". They’re designed to thread through most Bible spines so you can personalize your Bible with charms that reflect your journey. They can also be worn as necklaces or styled however you’d like — making them as versatile as they are meaningful.
Do you give back?
Yes. A portion of every sale is given to Christian organizations that are making a tangible difference. Each order is also prayed over before it leaves our hands — a small way we hope to bless you as you carry your faith into daily life.
How long will my order take?
Orders typically take 2–5 business days to process before shipping. During busy seasons, collection launches, or for custom pieces, processing may take longer. We’ll keep you updated every step of the way — thank you for your patience as we prepare your order with care.
What materials do you use?
Our charms are crafted with brass and plated in 18k gold. To keep them beautiful, avoid water, lotions, and perfumes. We recommend storing your pieces in a dry place when not in use.
Do you ship internationally?
At this time, we only ship within the United States.
What if my address is wrong?
If your address is incorrect, please email hello@shopiamco.com the same day you place your order with your order number, first and last name, and the email address associated with your order.
If a package is returned to us due to an incorrect address, the customer is responsible for purchasing a new shipping label.
Can I cancel my order?
Because each piece is handmade to order, we’re unable to cancel or refund once an order has been placed. Thank you for your understanding — we’re here to help you find the perfect piece you’ll love!
Do you accept returns?
We do not accept returns. If there is an issue with your order, please contact hello@shopiamco.com and we’ll make it right.
What about preorders?
A preorder lets you reserve a piece before it’s officially back in stock or available to ship. This helps ensure you don’t miss out on your favorite styles while they’re in production. Preorder shipping timelines vary by item and will be listed on the product page. Please note: preorder shipping estimates are based on production time, not the estimated delivery date at checkout.
What should I know before ordering from the Charm Bar?
Charm and chain images are shown close to their actual sizes but may vary slightly. Minor differences in scale or proportion can occur.
All Charm Bar orders are final sale — once your order is submitted, no changes can be made.
Do you collaborate with influencers or affiliates?
Yes! We love connecting with individuals who align with our mission. If you’re interested in a collaboration or affiliate opportunity, email us at hello@shopiamco.com — we’d love to hear from you.